Cleaning service in a pandemic situation

In a pandemic situation, the aim of cleaning is to prevent the spread of pathogens to humans through contact surfaces.

Take a self-audit and your score will indicate how well your cleaning service is prepared for a pandemic.

The self-audit has been developed in the PandemicClean project, Safe and effective cleaning in a pandemic situation (2021–2024) in cooperation with the project partners:

Estonia (Puhastusekspert OÜ)
Finland (Propuhtaus)
France (IFPRA Normandie) and
The Netherlands (SVS b.v.)

The project was co-funded by the European Union.

A gallery image with some contact surfaces, cleaning toilet bowl, wiping a table, luminometer and bacteria dip slide.

Self-audit in English

The aim of this self-audit is to give you information on how prepared your company is for a pandemic situation. The audit iis used to investigate both work activities and cleaning results.

Please choose the most appropriate response alternative to each question.

You'll receive feedback on your responses after each question. The best response, based on the opinion of the PandemicClean project team, is displayed in the green colour scheme. Other answers are shown in the red colour scheme but the colour red does not mean that the response is wrong. It's just not the ideal response that the project team came up with.

At the end of the questionnaire, you will also see your result compared to the optimal response alternative and the average score of other respondents’ responses.

Let's start!

First, a few questions about the quality of cleaning in general.

1 / 19

Look at the rooms in your cleaning area. Which surfaces are touched by the people who use the rooms? Try and think about all contact surfaces.

Now that you have found them, rate their cleanliness, and choose the response that best applies to your situation.

Here are some pictures of contact surfaces to give you an idea to discover them.

After cleaning, you may see dirt layers on surfaces. They can be caused by deposits of dirt or cleaning agents, for example. This is something that is created during cleaning, by smearing dirt instead of removing it.

You can detect dirt layers by drawing on the surface with your finger or foot. If you see a mark after that, then the surface is dirty and perhaps there is a layer of dirt on the surface.

Use the following five questions to monitor for dirt layers on surfaces.

2 / 19

Do you detect layers of dirt on mirror or glass surfaces?

A door glass with visible wiping marks

3 / 19

Do you detect layers of dirt on the floor?

A floor surface with a visible sign X indicating that there is dirt on the surface even though the floor surface is cleaned.

4 / 19

Do you detect layers of dirt in an elevator or other steel surface?

A steel surface with wiping marks indicating that the cleaning method has not been correct.

5 / 19

Do you detect layers of dirt on the furniture?

A furniture surface with a sign x drawn with a finger indicating that there are dirt and detergent residues on the surface. Cleaning has not been successful.

6 / 19

Do you detect layers of dirt on the contact surfaces?

A dirt bottom of a paper dispenser indicating that cleaning of the bottom has been forgotten.

Next, questions on the cleaning programme and management

7 / 19

Are microfibre cleaning cloths and mops used for cleaning?

Microfibre cloths in different colors

8 / 19

How are the cleaning textiles moistened? Choose the response that best applies to your work site.

9 / 19

How are cloths/mops cleaned?

10 / 19

Is the cleaning result and process systematically monitored?

11 / 19

Do the cleaners get feedback on their work?



12 / 19

Does the time reserved for cleaning seem to be enough to achieve the desired cleanliness level?

13 / 19

Are the cleaners motivated and aware of the importance of their work?

14 / 19

When the situation changes on the cleaning site/area, e.g. during a pandemic situation or a norovirus epidemic, does the cleaner know how the cleaning protocol needs to be changed?

Finally, assess how the cleaning work is performed in practice

15 / 19

Do the cleaners have a bucket in the cleaning area that they use to rinse cleaning textiles?

16 / 19

When cleaning agents are used, they are always dosed exactly according to the dosage instructions.

17 / 19

Does the cleaner fold the cleaning cloth when using it?

Picture showing two ways to have a microfibre cloth when wiping. As folded which is the correct way and without folding which is an incorrect way.

18 / 19

Does the cleaner thoroughly clean all contact surfaces during each cleaning?

19 / 19

Observe the work of the cleaner, whether she/he removes dirt from surfaces, including invisible dirt, i.e. works aseptically. Choose the most appropriate responses to illustrate your situation.

If you would like to receive the results by email, please provide your email address.

Your score is

The average score is 48%


The PandemicClean project team would be very happy to receive feedback to make this audit better. How many stars do you give this audit?

Thank you for rating the self-audit and giving feedback!